Support

Powertech is aware of the recent news of the Log4Shell exploit involving the Apache Log4j library. We have completed an assessment of our DSATools products and have not found any vulnerabilities related this exploit in our software.

Powertech DSATools™ Help

For technical support or general problems relating to our software, please email: dsainfo@powertechlabs.com

DSATools software support policy:

  • Technical support is provided from 8:00 am to 4:00 pm Pacific Time, Monday to Friday excluding statutory holidays in British Columbia, Canada.
  • Technical support is available only to users with valid user support agreement.
  • Technical support is available for the latest version of the software and two prior major releases. For example, if the latest version is 22.0, the supported versions will be any releases between 20.0 and 22.0.
  • Please contact Powertech for details on the technical support services available.

DSATools™ Softkey License and Protection

Software Protection Policy: Update on the software protection scheme

 Download Sentinel Protection Driver Installation here.
Please refer to our Softkey License and Protection document for information regarding licenses, license seats and FAQ. If you still have questions please email: dsainfo@powertechlabs.com

 

DSATools™ Releases and Security Patches

Releases:
  • August 12, 2022 – DSATools LDK RTE Installer updated to contain Gemalto’s Sentinel LDK Run-time Environment version 8.43 (this version is backward compatible, i.e, it supports older DSATools version)
  • July 08, 2022 – DSATools Version 22.0.0
  • August 5, 2021 – DSATools LDK RTE Installer updated to contain Gemalto’s Sentinel LDK Run-time Environment version 8.23 (this version is backward compatible, i.e, it supports older DSATools version)
  • July 14, 2021 – DSATools Version 21.0.0
  • October 20, 2020 – DSATools LDK RTE Installer updated to contain Gemalto’s Sentinel LDK Run-time Environment version 8.13 (this version is backward compatible, i.e, it supports older DSATools version)
  • June 23, 2020 – DSATools LDK RTE Installer updated to contain Gemalto’s Sentinel LDK Run-time Environment version 8.11 (this version is backward compatible, i.e, it supports older DSATools version)
  • May 08, 2020 – DSATools Version 20.0.0
  • Jan 08, 2020 – DSATools LDK RTE Installer* updated to contain Gemalto’s Sentinel LDK Run-time Environment version 7.103 (Learn More: Security Bulletin – Dec23)
  • Nov 22, 2019 – DSATools LDK RTE Installer* updated to contain Gemalto’s Sentinel LDK Run-time Environment version 7.102 (Learn More: Security Bulletin – Nov08, Security Bulletin – Oct09 )
  • June 14, 2019 – DSATools LDK RTE Installer* updated to contain Gemalto’s Sentinel LDK Run-time Environment version 7.92 (Learn More: Security Bulletin)
  • May 3, 2019 – DSATools Version 19.0.0
  • September 17, 2018 – DSATools LDK RTE Installer* updated to contain Gemalto’s Sentinel LDK Run-time Environment version 7.81 (Learn More: Security Bulletin)
  • April 27, 2018 – DSATools Version 18.0.0
  • August 23, 2017 – DSATools LDK RTE Installer* updated to contain Gemalto’s Sentinel LDK Run-time Environment version 7.60 (Learn More: Security Bulletin)
  • May 1, 2017 – DSATools Version 17.0.0
  • April 30, 2016 – DSATools Version 16.0.0
  • May 1, 2015 – DSATools Version 15.0.0
  • May 2, 2014 – DSATools Version 14.0.0

If a release contains a security patch it will be denoted with an * – ie. April XX, 2016 – DSATools Version X*
Please contact us for more information. 

To Get a Quotation

To get a quotation, simply email us. Please include the following information,

  1. Your full name
  2. Name of your company (full name please)
  3. Your business email address
  4. Software modules you are interested in (including core and add-on modules)
  5. License type you want: educational, single-user, or multiple-user (site)
  6. Application type: for off-line studies or for on-line DSA

Make a Suggestion

Our goal is to continuously improve and expand our products to meet your needs. We are always interested in suggestions you may have regarding software features, training, or new software products. Please send your suggestions to:

On November 22, 2021, Powertech was informed of a breach to GoDaddy’s WordPress hosting environment. Powertech has confirmed that this has had no impact on the information provided via our website, nor on Powertech’s IT environment or its information security. All web resources remain accurate and available for our clients